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Continuing tech saga.

15 Jun

Well, I thought my saga with the phones and computers was over, but I guess not.  Verizon still doesn’t seem to care that I can’t get service inside my house.  They send out an engineer and he says that the signal is great “outside”.  When I try to tell them I don’t live “outside” and that I need service “inside”, their attitude gives me the feeling that they think I’m strange because I want service inside my home.  My goodness, there must be something wrong with me.  Surprised smile  They convinced me that what I needed was a Network Extender and it would be just like having a cell phone tower inside my home.  Yeah, right.  So I spend $249.00 for that stupid Network Extender, get it home and plug it in according to all the instructions and it don’t work.  So I log on to the internet and check out Verizon Support and Netgear support and follow all suggestions and it still don’t work.  I left it on all night to see if it would finally sync up and nothing, so I returned it and got a credit.  I don’t know what I’m going to do, but I can’t switch because I’ll be hit with over $600.00 in Early Termination Fees.  I just don’t care for Verizon’s attitude but they just don’t seem to care, so I guess I’ll have to wait until 2012 to switch.  Ok, one rant done.

Then there’s the problems I’ve had with my computer.  First, my desktop started to just hang whenever I clicked on anything, be it via the browsers or just in Windows.  So I called HP and the person I spoke to came to the conclusion that it was the motherboard so she made arrangements for me to send it to Texas to have it replaced.  So, off it goes to Texas.  I get it back in 3 days and all they did was reload the operating system.  I got back on the phone and spoke to a different tech person and she is beside herself as to why the first tech person said it was the motherboard.  So we did more diagnosing and of course it was the hard drive, and then it dawned on us that I have in-home service and the computer is still under warranty, so they had a service man come out to replace the hard drive.  Ok, I’m now a happy camper again.Open-mouthed smile  Then the other day, the internet stopped working and after doing some diagnosing and calling Comcast we discern that it’s the Ethernet card that has died.  So I get on the phone again with HP and they make arrangements for another tech person to come and switch out the motherboard because the Ethernet card is integrated into it.  He shows up today and it takes him 2-1/2 hours to get the board installed.  I was about ready to scream.  But he called someone and they walked him through getting it finished and I’m again a happy camper.Open-mouthed smile 

I hope this is the end of it.  Hope everyone else is having a much better time of it.

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Posted by on June 15, 2011 in Rants

 

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